Optimizar las operaciones de comercio electrónico
#Analítica
#Amazon
#Anuncios-API
Expertos en #SPI-API
#Gestión de inventarios
Destacados
- Automatización de tareas manuales
- Integración multicanal
- Procesamiento de pedidos mejorado
- Gestión de existencias
- Gestión de pedidos y precios
- Seguridad de los datos y comunicación
- Informes y análisis
Etermart: Los puntos débiles de los comerciantes
Nuestro cliente, un minorista en línea de rápido crecimiento, se enfrentaba a retos relacionados con grandes volúmenes de transacciones y problemas de integración de plataformas, como la división de pedidos y los retrasos en el seguimiento. Nuestra solución automatizó tareas, integró canales de venta y modernizó el procesamiento de pedidos, lo que se tradujo en un importante ahorro de tiempo, menos errores y una mejora de la escalabilidad y la satisfacción del cliente.
Impulsar el éxito del comercio electrónico: Innovaciones en inventarios y pedidos
Transformar el comercio electrónico de una empresa que gestiona 70.000 referencias implicó implantar sistemas avanzados. Esto incluía la sincronización del inventario en tiempo real, precios dinámicos para pedidos eficientes, una sólida seguridad de los datos y análisis detallados. Estas actualizaciones agilizaron las operaciones, mejoraron la satisfacción del cliente y reforzaron la posición en el mercado.
Managing a vast array of products, orders, and customer interactions seamlessly across various channels is crucial for success. Here, we delve into the transformative solutions implemented to optimize inventory management, order processing, data security, and business analytics for a leading e-commerce company. Inventory Management:
The company faced the challenge of handling an extensive product catalog comprising up to 70,000 SKUs. To address this, a real-time synchronization system was introduced, ensuring that inventory levels were consistently updated across all sales channels. This not only reduced the risk of overselling but also improved stock availability, enhancing the overall customer experience.
Order and Pricing Management:
To streamline order processing, the company adopted a dual fulfillment strategy supporting both Fulfilled by Merchant (FBM) and Fulfilled by Amazon (FBA) models. The system incorporated split order functionality, allowing for efficient handling of orders with multiple items sourced from different locations. Additionally, dynamic pricing rules were implemented, enabling real-time price adjustments based on market conditions and inventory levels. This flexible pricing strategy helped maintain a competitive advantage and maximize revenue.
Data Security and Communication:
Ensuring the security of sensitive information was paramount. Robust security measures were put in place to protect customer data and transaction details. Moreover, a unified communication system was established to maintain consistent and reliable interactions with buyers, fostering trust and enhancing customer satisfaction.The implementation of a comprehensive reporting system and an advanced analytics dashboard provided the company with critical insights into business performance. Detailed business reports and real-time analytics enabled informed decision-making, identifying trends, and optimizing operational efficiency.
Through the integration of advanced inventory management, flexible order and pricing systems, stringent data security protocols, and insightful analytics, the e-commerce company significantly improved its operational capabilities. These strategic enhancements not only streamlined processes but also bolstered the company’s market position, driving growth and customer satisfaction.
Construir Etermart: abordar los puntos débiles de los comerciantes
Desarrollado por: Inter-soft
Fecha de revisión: 17-07-2024
In e-commerce, efficiency and accuracy are paramount. Our client, a rapidly growing online retailer, encountered significant challenges in managing a high volume of transactions across multiple platforms. Initially, the problems were threefold: orders could not be split and dispatched from different warehouses; tracking numbers were not updated in a timely manner, leading to late shipment flags and severely impacting their Amazon seller metrics; and their current tech team was not abreast of the latest API best practices, resulting in overly lengthy and error-prone scripts.
To address these issues, we implemented a comprehensive system that automated various manual tasks, seamlessly integrated multiple sales channels, and significantly enhanced order processing capabilities.
Automatización de tareas manuales
Una de las principales mejoras fue la automatización de tareas repetitivas. Antes, los empleados dedicaban mucho tiempo a actividades rutinarias, lo que no sólo consumía valiosos recursos, sino que aumentaba el riesgo de error humano. Al automatizar estas tareas, redujimos considerablemente el tiempo necesario para realizarlas y minimizamos los errores, lo que se tradujo en operaciones más fluidas y eficientes.
Integración multicanal
El cliente operaba en varias plataformas de comercio electrónico, como Amazon, Magento, TikTok Shop y Shopify. La gestión manual de estos diversos canales era compleja y requería mucho tiempo. Nuestro sistema ofrecía una integración perfecta en todas las plataformas, lo que simplificaba el proceso de gestión multicanal. Esta integración garantizaba que el inventario, los pedidos y la información de los clientes estuvieran sincronizados en tiempo real, proporcionando una visión unificada de las operaciones y permitiendo una toma de decisiones más rápida y fundamentada.
Procesamiento de pedidos mejorado
Handling up to 35,000 orders per month, the client’s previous order processing system struggled to maintain efficiency and accuracy, which threatened their seller metrics on various marketplaces. Our solution streamlined the entire order management process, from order receipt to fulfillment. This enhancement not only improved the speed and reliability of order processing but also safeguarded the client’s seller ratings by ensuring timely and accurate deliveries.
Overall, the implementation of our advanced system resulted in substantial time savings, reduced errors, simplified multi-channel management, and a robust order processing capability. This transformation enabled the client to scale their operations effectively while maintaining high standards of customer satisfaction and seller performance.
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Ofrecer fiabilidad: Implantación en varios mercados
El proyecto, que se embarcó en un meticuloso proceso de planificación, configuración de registradores y creación de paneles MVP a medida para Amazon y Magento, culminó con rigurosas pruebas. Al ofrecer un sistema sólido con documentación exhaustiva y formación de usuarios, la aceptación dependía de que se cumplieran las funcionalidades precisas, se obtuviera la aprobación del cliente y se garantizara un compromiso inquebrantable de tiempo de actividad del 99,9% para una asistencia continua.
This section outlines the structured phases, deliverables, and acceptance criteria of a comprehensive project undertaken by Inter-soft. Spanning nine weeks, the project meticulously planned and executed the development of a multi-marketplace inventory and order management system, emphasizing seamless integration with ERP and round-the-clock support for uninterrupted operations Phases and Duration
The project unfolded in several meticulously planned phases, spanning a total of nine weeks. The initial phase involved a two-week period dedicated to audit and planning, where comprehensive assessments and strategic blueprints were formulated. Following this, a one-week period was allocated for the setup of logging mechanisms, ensuring robust tracking and data collection throughout the project’s lifecycle. The core development phase, which lasted eight weeks, focused on creating a Minimum Viable Product (MVP) dashboard tailored for Amazon and Magento platforms. This phase was pivotal, encompassing the integration of key functionalities essential for a seamless inventory and order management experience across these major marketplaces. Finally, the project concluded with a one-week testing and deployment phase, ensuring that the system was rigorously vetted for any discrepancies and seamlessly transitioned into the operational environment.
Upon completion, the project successfully delivered a fully functional multi-marketplace inventory and order system. This system was equipped with comprehensive documentation, detailing both the technical aspects and user guidelines to facilitate smooth adoption. Additionally, user training sessions were conducted to empower the client’s team with the necessary skills to efficiently operate and manage the new system. Inter-soft is taking full responsibility from the marketplace to the integration of the ERP, including 24/7 support with real-time maintenance of the orders and logistics management system. Acceptance Criteria
The acceptance of the project hinged on several critical criteria. Foremost, all functionalities had to operate as specified, ensuring the system met the client’s requirements and expectations. Post-deployment, client approval was a mandatory checkpoint, confirming satisfaction with the system’s performance and integration. Moreover, a commitment to future support was established, guaranteeing a 99.9% uptime, thus assuring the client of the system’s reliability and continuous operational excellence.
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