Inter‑soft Privacy Policy

Last updated: 29 April 2025
Effective Date: 01 March 2024

Introduction

Welcome to Inter‑soft. We are an IT software development company committed to protecting your privacy. In addition to our software development services, we manufacture and offer our flagship software product, ToolE, available at toolecommerce.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our websites (inter‑soft.com and toolecommerce.com), products, or services, including ToolE.

Information We Collect

We collect information in two main ways: information you voluntarily provide to us and information automatically collected when you interact with our services.

Voluntarily Provided Information

This includes any information you provide when you:

Register for an account or subscribe to our newsletter
Purchase our products or services, including subscriptions to ToolE
Contact us through email, social media, or other channels
Submit feedback, reviews, or other user-generated content

Automatically Collected Information

We automatically gather certain information when you visit our websites or use our services. This may include:

Technical data such as your browser type, operating system, and IP address
Usage data and navigation patterns
Information collected via cookies and similar tracking technologies

Personal Information

Personal information is any data that can be used to identify you. This includes details such as your name, email address, phone number, payment information, and more. When you interact with our ToolE product, we may also collect transactional and usage data to ensure optimal service delivery and performance.

User-Generated Content

User-generated content includes reviews, ratings, images, and videos you voluntarily provide for publication on our websites or social media channels. Once approved and published, this content may be accessible to third parties. Please note that any content submitted for publication is considered public.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate legal reason to do so, such as:

Providing and improving our products and services (including ToolE)
Customizing your experience and communicating with you
Complying with legal obligations and resolving disputes
Conducting research and performing internal analysis

Collection and Use of Information

We may collect personal information when you:

Create an account or subscribe to our emails
Purchase products or services, including our ToolE subscriptions
Access our content via a mobile device or web browser
Reach out to us via email or social media
Mention us on social media platforms

We may combine the information you provide with data automatically collected to personalize your experience, enhance our websites and ToolE, and improve our services.

Security of Your Personal Information

We implement commercially reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your passwords and other security credentials.

How Long We Keep Your Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. This retention period includes compliance with legal obligations, dispute resolution, and enforcement of our agreements. For instance, if you create an account or subscribe to ToolE, we will keep your data for as long as your account is active. Once the information is no longer needed, we will delete or anonymize it.

Children’s Privacy

Our websites and services, including ToolE, are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information on a child under 13, please contact us immediately.

International Transfers of Personal Information

Your personal information may be stored, processed, or transferred to countries outside of your country of residence, such as the United States, where data protection laws may differ from those in your home country. Wherever applicable, we ensure that such transfers comply with legal requirements and protect your personal information.

Your Rights and Controlling Your Personal Information

You have the following rights regarding your personal information:

Choice: You are not required to provide personal information, although withholding it may affect your ability to use some services.
Access: You can request details of the personal information we hold about you.
Correction: If you believe your data is inaccurate or incomplete, please contact us for corrections.
Non-discrimination: Exercising your rights will not result in a change to the quality or availability of our services.
Notification of Data Breaches: In accordance with applicable law, we will notify you if a data breach occurs that affects your personal information.
Deletion: You may request that we delete your personal data. We will inform you of any impact this may have on your ability to use our services, and we will generally respond within 30 days.

Use of Cookies

We use cookies and similar tracking technologies to collect and analyze information about your activities on our websites and services (including ToolE). Cookies assist us in understanding usage patterns, personalizing your experience, and improving our offerings. For further details, please consult our Cookie Policy.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner as part of such a transaction. Any new owner will be required to honor the terms of this Privacy Policy.

Limits of Our Policy

This Privacy Policy only governs the data collection practices of Inter‑soft. It does not extend to third-party websites or services that may be linked on or from our sites. We recommend that you review the privacy policies of any external sites you visit.

Changes to This Policy

From time to time, we may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. When significant changes are made, we will update the “Last updated” date at the top of this document and, if necessary, notify you as required by law. Your continued use of our websites or services following such changes constitutes your acceptance of the updated policy.

Additional Disclosures for GDPR Compliance (EU)

Data Controller / Data Processor:
Inter‑soft is the Data Controller for your personal information. The provisions of this Privacy Policy explain our responsibilities and practices regarding the processing of your data.

Legal Bases for Processing Your Personal Information:
We process your personal data on one or more of the following legal bases:

Consent: When you have explicitly agreed to our processing of your data for a specific purpose (you may withdraw your consent at any time using the provided facilities).
Performance of a Contract: When processing is necessary for the performance of a contract, such as when you purchase a product or subscribe to ToolE.
Legitimate Interests: When processing is necessary for our legitimate business interests, such as service improvement, marketing analysis, or protecting our legal rights.
Compliance with Law: When we are required or permitted to process your data by applicable legal obligations.

If you are under the age of 16, we will obtain parental or guardian consent before processing your personal data. In accordance with the GDPR, you have the right to access, correct, delete, or transfer your data, or to restrict or object to our processing of your personal data. Please refer to the relevant sections above or contact us directly for assistance.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the details below:

Email: [email protected]
Address: 9, RUE DE CONDÉ, 33000 BORDEAUX, France
SIREN: 94925214200011

For inquiries related to our ToolE product or any of our services, please use the contact details above.

Privacy Policy